Privacy policy

Last updated: May 30, 2026

Your Privacy, Our Responsibility

At Droxey, we believe you deserve to know exactly how your information is handled when you shop with us. This Privacy Policy outlines what data we collect, how we use it, and what options you have. By continuing to use our website, you agree to the practices described below.

Information We Collect

What You Provide Directly

When you place an order or contact our support team, we collect the information necessary to complete your purchase and assist you. This typically includes your name, email address, phone number, shipping address, and order details. We only ask for what we genuinely need to serve you.

Payment Information

Droxey operates exclusively on a Cash on Delivery (COD) basis. We do not collect, store, or process any credit card numbers or banking information through our systems.

Data Collected Automatically

Like most websites, ours automatically collects certain technical data when you visit. This may include your IP address, browser type, device information, and pages you interact with on our site. This data helps us keep the website running smoothly, identify potential security concerns, and understand general browsing patterns.

How We Use Your Information

The information we collect serves the following purposes:

• Order Processing — To fulfill your purchase, coordinate delivery through FedEx, and keep you informed about your shipment.
• Customer Support — To address your questions and assist with returns, exchanges, or any order-related concerns.
• Website Improvement — To understand how customers use our store and make it a better experience over time.
• Security & Fraud Prevention — To detect unusual activity and protect both our customers and our business.

How We Share Your Information

We do not sell your personal data. Where necessary, we share limited information with trusted service providers who help us operate our store — specifically Shopify for platform and hosting services, and FedEx for order delivery. Each partner only receives the data required to perform their specific function.

We may also share information when required by applicable law or in response to a valid legal request.

Cookies

Our website uses cookies to support core functionality, including your shopping cart, site preferences, and traffic analysis. You can manage or disable cookies through your browser settings at any time, though some features may not work as expected if you do.

How We Protect Your Data

We use SSL encryption and maintain reasonable technical safeguards to keep your personal information secure. While we take this responsibility seriously, no internet-based system can be made entirely risk-free, and we encourage you to exercise caution when sharing personal information online.

Your Rights

Depending on your location, you may have the right to access, update, or request deletion of the personal information we hold about you. To make such a request, reach out to us directly using the contact details below and we'll respond within a reasonable timeframe.

External Links

Our website may occasionally link to third-party sites. Droxey is not responsible for the privacy practices of those platforms, and we recommend reviewing their individual policies before sharing any information with them.

Updates to This Policy

We may revise this policy from time to time. Any updates will be reflected on this page with a revised date at the top. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions about this policy or how your information is handled, we're here to help.

Business Information